Privacy Notice

Last updated: 17 May 2026

1. Who we are

StackG is operated by [YOUR LEGAL NAME / COMPANY], [ADDRESS] ("we", "us", "our"). We act as the data controller for personal data processed in connection with the Service.

2. Data we collect

• Account data: name, email address, login credentials, profile preferences.
• Usage data: chats, prompts, files you upload, projects, settings.
• Technical data: IP address, device identifiers, browser, operating system, log data.
• Support data: messages and information you share with our support team.

3. Why we use it

• To create and manage your account (legal basis: contract performance).
• To provide and improve the Service, including AI features (contract / legitimate interests).
• To prevent fraud, abuse and secure the Service (legitimate interests / legal obligation).
• To respond to support requests (contract / legitimate interests).
• To send service-related communications and, with your consent, marketing emails (consent).

4. Who we share data with

• Service providers / subprocessors: hosting, database, AI model providers, analytics, customer support tooling.
• Merchant of Record (Paddle): for sale of the product, subscription management, payments, tax compliance and invoicing.
• Professional advisers: legal, accounting and similar advisers where strictly necessary.
• Authorities: where required by law or to protect our rights.

5. International transfers

Some of our providers may be located outside your country. Where data is transferred outside the UK / EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Retention

We keep personal data only as long as needed to provide the Service and comply with our legal obligations. When no longer needed, data is deleted or anonymised. You can delete your account at any time from settings.

7. Your rights

Depending on your location you may have the right to access, correct, delete, restrict or object to processing of your personal data, to data portability, and to withdraw consent at any time. UK / EEA users also have the right to lodge a complaint with their local supervisory authority. We aim to respond within one month.

8. Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit, access controls, and ongoing monitoring. No system is 100% secure, but we work continuously to keep your data safe.

9. Cookies

We use strictly necessary cookies to operate the Service (e.g. authentication). We may also use limited analytics cookies to understand usage and improve the product. You can manage cookies through your browser settings.

10. Children

The Service is not directed at children under the age of 16. We do not knowingly collect data from children.

11. Changes

We may update this Privacy Notice from time to time. Material changes will be communicated in-app or by email.

12. Contact

For privacy questions or to exercise your rights, contact us through the in-app support channel.